Refund policy
For questions on delivery times, and damaged products, please email support@forestna.com.
***Please include your Order # and email address used to place the order in all correspondences.
For all other inquires, please email swagshop@ujafedny.org
UJA-Federation of New York can accept merchandise for return and refund within 30 days of the purchase and can issue refunds, with the following exceptions:
- We can't accept returns or issue refunds for merchandise that’s damaged. All merchandise being returned must be in its original condition and able to be resold.
- UJA-Federation of New York can't accept returns or issue refunds for returned merchandise without the required information below and packing slip or print-out confirmation email.
To return merchandise, please mail the item with either the packing slip found in the original delivery or a printed copy of the confirmation email you received upon placing your order. Please also include the following information:
- An email we can use to contact you
- To ensure that we're always improving our services and selection, please tell us why you're returning the merchandise.
Please ship the package to the following address:
UJA-Federation of New York
Attn: Returns
3834 Knight Road
Memphis, TN 38118
Damaged or Defective Product
To report a damaged or defective product, please send an email to our third-party fulfillment center, support@forestna.com, and include the following information:
- The product and quantity that arrived damaged
- Your order number, which is listed on both your packing slip and order confirmation email
- The full street address from which the item is being returned to our facility
- A brief description of the damage or condition of the merchandise
Exchanges
UJA-Federation of New York cannot process any exchanges, but you may follow our return policy for a refund, and then place a new order.